Here are my terms and conditions.

 

Prices

Prices are in UK Pounds (£) Sterling and are correct at the time of publishing, however they may be amended due to circumstances beyond my control. Customers will be advised of any price changes before an order is processed.

Tax and Duty Charges 

All our prices are shown inclusive of any applicable VAT.

Any duties or taxes payable on purchase of our products are the sole responsibility of the purchaser. If the purchaser refuses to pay the duties/tax it is then the responsibility of the purchaser to pay all shipping costs for the return of the item(s).

 

Making a Purchase

We aim to make your shopping experience on our website very easy. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept online payments through Pay Pal and by post with cheques made payable to Karen Florey. All prices are in UK Pounds (£).

If you are ordering from a country other than the UK please contact me first to get a quote for postage and packing.

We will send an email confirmation when your order has been received. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case when we have inadvertently under-priced goods or fabrics, or we are no longer able to supply a particular product. In the case of a price error, we will contact you first to ensure that the price is acceptable.

Payment Terms

All items must be paid for in full prior to despatch.

Order Despatch

We aim to process & despatch your order within 2-7 business days of receiving your payment. If your order is urgent please e-mail or call us to let us know and we will do our best to get it out before your deadline. However we always ask that you allow at least 5 business days for us to post your order following receipt of your payment. Orders are sent by First Class Royal Mail so you should receive your order within 1-2 business days of us posting it. Any orders, over 1250g are sent by Parcel Post and you would receive these orders within 7-10 business days.

Back Orders

If your item is not in stock, we will place it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Returns Policy

It is important to us that you are satisfied with your purchase. Your rights to return goods are protected under the EU Distance Selling Directive. If you wish to find out more about Distance Selling please visit: http://www.berr.gov.uk/consumers/buying-selling/distance-selling/index.html

You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by firstly contacting us by email or telephone and quoting the order details supplied to you. Your refund will be paid within 30 days. Fabric cut to your order can be returned at the manager's discretion only.

Any fabric must be in its original condition, unused, unwashed and in the original packaging. Any goods returned shall be in saleable condition.

Late returns and returns without prior notification will not be accepted. You are responsible for the cost and risk of loss or damage when returning the goods or fabrics, so you should take out enough postal insurance to cover their value.

This cancellation policy does not affect your rights in the case where we are at fault - for example, if goods are faulty or mis-described.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Please note: non-stock goods ordered at your request from producers are non-returnable.

About our FREE Postage Offer

Currently we offer a free postage service to all Mainland UK customers for orders £50 and over. We would like to make customers aware that FREE DELIVERY orders are sent out via Royal Mail 2nd Class Post. Therefore, if you have an urgent requirement please call or email me and I can arrange to send out your order Royal Mail First Class or Guaranteed Next Day at a small charge.

Shipping and Handling

For all my quilting services, I use Royal Mail guaranteed next day by 1pm delivery which is charged by weight and included insurance unto the value of £500. See Royal Mail website for current charges. 

UK Post & Packing Charges:

Up to £4.99 = £0.95

£5.00 to £9.99 = £1.95  

£10.00 to £19.99 = £2.95

£20.00 to £39.99 = £3.95

£40.00 to £49.99 = £4.95

£50.00 to £74.99 = £5.95

£75.00 and over = Free shipping to UK Addresses

Please contact us for P&P charges if you are based in a country not listed on my website.

Contacting Us

The Running Chicken aims to provide the best possible service to its customers. If you have any suggestions or comments please email us at:

Karen@therunningchicken.co.uk

or write or phone:

Postal address: The Running Chicken Quilting Co, Elizabeth House, 7 The Beeches, Tilehurst, Reading, Berkshire, RG31 6RQ, UK

Telephone: + 44 (0) 118 9424085

Privacy Policy

The Running Chicken does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Lost Parcel or Order - Claim Process

Very few parcels are lost in the post, the majority turn up at your local sorting office, because they have not delivered it to you, (and unfortunately sometimes no card is left to let you know). However if the parcel hasn't arrived, then I must go through the process that Royal Mail advise, this is to check for fraud as they have a significant number of people making false claims each year for missing post that actually arrived. Royal Mail is very clear with us that we must not replace the lost items until they complete their investigation.

The process is as follows:

1. We must wait 15 working days from the date of posting until we can start the claim process, this allows time for the post to arrive should it have been delayed, and enables you time to check with your family and the sorting office to make sure it is not in one of these places.

2. Once we complete the claim form we send it to Royal Mail with proof of postings - so every single piece of mail leaving our workshop has proof of posting. We also send a copy of your invoice, the costs of the items and what we am claiming for.

3. Once Royal Mail have processed the claim they will write to you and ask you to sign a declaration to say that you have not received the parcel that you have paid for, and ask for any details they require.

4.Royal Mail then investigate the claim where necessary to make sure it is not fraudulent, as they are very watchful and they regularly take people to court for false claims.

5. Once we receive the compensation for the lost parcel from Royal Mail then we are able to cut and replace the kit/or fabric order, please note that we only receive from Royal Mail the cost of the item, and because it is sometimes kits that are lost, we do not receive compensation for our time to make the kits. At times if the item is no longer available, e.g. fabric we will make every effort to supply the best substitute possible to remake the kit, this can take time while we wait for fabric/items to arrive, and cutting one kit can take several hours, so please be patient with me as we will be doing our very best to get it sorted out for you as quickly as we can.

END of TERMS and CONDITIONS